All returns require prior authorization.
Fusion 4x4 only permits items that have not been opened, installed or modified to be eligible for a return. Returns require prior authorization and must be made within 30 days from the date of shipment. A cash refund will only be made if your request for an RMA is obtained within SEVEN (7) Days of receiving your merchandise, otherwise you will be eligible for an in-store credit. No returns will be accepted on merchandise after 30 days.
If you’ve received your merchandise within the last 30 days, a Return Merchandise Authorization (RMA) number must be obtained by sending an email to: firstname.lastname@example.org. Please include the following information in the email:
- Your Name
- Invoice Number
- Part Number of the product(s) you’re returning.
Once Fusion 4x4 has received your request we will send you an RMA number and a form. Simply fill out the entire RMA form and return it with your merchandise. Securely package your item(s) for shipment, clearly marking the outside of the package with the RMA number and return the item(s) to us in new, unopened, condition within 30 days from the date of shipment.
ALL RETURNS ARE SUBJECT TO A RESTOCKING FEE OF UP TO 30%.
We will refund the full purchase price if the above requirements are met, minus ANY shipping charges, which are non-refundable. After receipt and inspection by Fusion 4x4, any part showing evidence of being: used, installed, modified, installed contrary to instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.
Gears, traction (e.g. lockers, limited slip devices, posi, etc), and master install kits will be assessed a 25% restocking fee. Products must be in unopened original packaging or they will not qualify for a refund.
Many of our products are covered by Manufacturer’s Warranties and/or Guarantees and cover the merchandise for a certain period of time after your purchase. We are happy to assit you in working with the original manufacturer. Warranties are non-transferable.
Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less any shipping charges paid by us and any restocking fee that may apply. Original shipping, return shipping and handling costs are non-refundable
Fusion 4x4 does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. Fusion 4x4 shall not be liable for any incidental or consequential damages as a result of product defects.
The following items cannot be returned, NO EXCEPTIONS:
- Wheels that have been mounted and or installed
- ANY electrical items, including lights
- Custom or Special ordered items, including Fusion 4x4 axles